Raising Credit Notes

Owned by Mark Holland (Unlicensed)
Last updated: Jan 10, 2020

The process for raising credit notes is the same for Client Invoices, Self Bill Invoices and Supplier Invoices.

The first stage is to identify the invoice(s) that you wish to credit.  This is done by going to the list page for the relevant invoice type:

  • For Client Invoices go to Sales → List invoice
  • For Self Bill Invoices go to Pay → List invoice
  • For Supplier Invoices go to Pay → List Credit notes

Once on this page, enter information into the search fields to find the invoice you wish to credit.  For example, you might enter a timesheet ID, contractor name or invoice number.  Then click the Search button.

Tick the invoice(s) that you want to credit and click the Credit button:

The next screen will allow you to choose which items you wish to credit as shown below

Choose the items you want to credit and click the Generate Selected button to raise the credit note.  You will then be taken to the Write-Off screen.  The Write-Off screen allows you to mark an item so it will not appear for invoicing again.

How do I send a credit note?

Once you have raised a credit note, you can send it to the client, worker or supplier.

  1. From the menu, select one of:
    1. Invoicing > Client > List Credit Note.
    2. Invoicing > Self Bill > List Credit Note.
    3. Invoicing > Advice Note > List Supplier Credit Note.
  2. Search for the required credit note using the filter options.
  3. Select the credit note from the Matching Credit Notes list, and click Send.
    The credit note is sent to the recipient.

Questions?

Credit notes – if we need to credit and re-invoice a self-bill invoice for any reason, do we have to credit the sales invoice as well, even if the sales side is correct?

No. You have the option to credit the Purchase and Sales invoices separately.

 If we have credited and re-invoiced a sales invoice or self-bill invoice, can the original invoice and credit note appear on the gross margin report?

This will depend on the criteria on the margin report.  If you are raising credits/re-invoicing via the invoice screens using the ‘Credit’ option, we would advise to run a margin report by invoice date range and can include invoices and credits.

Related topics