Monitoring Imports from your Front-Office System
- Mark Holland (Unlicensed)
- Kelly Collins
This section is only relevant to clients who have a front-office integration.
It is essential that you regularly monitor your RSM InTime system to ensure that placements sent from your front-office system are uploaded successfully. Â Failures can result for many reasons but are typically because RSM InTime required tighter validation that might have been applied in your front-office system. Â Any errors must be corrected in your front-office system and then re-sent to RSM InTime.
The method used to monitor the front-office import depends on your front-office system:
Bullhorn
Clients with bullhorn should choose the Bullhorn Updates menu option from the Batch Operations menu. Â You will see an image such as the one displayed below.
It can be seen that there are a number of successful imports and updates as shown by the green thumbs-up icon. Â When there is a problem the system will show a red thumbs-down icon along with an error message.
When you seen an error you should log in to Bullhorn and make the appropriate correction. Â You can then click on the retry link or wait for the update to be sent from Bullhorn.
You can use the date ranges for search for events for a particular date range or search for a particular placement ID.
Please note that RSM InTime can be configured to send notifications to a particular user when an import problem occurs. Â Please contact the support team to have this configured or changed.
Other Front-Office Systems
To monitor the status of your imports you must regularly check the View Batch Operations menu option from the Batch Operations menu.  An example is shown below.