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As an administrator, you can combine user accounts so that users with multiple accounts can log into RSM InTime using a single username and password. Only administrators with advanced configuration gatewayuser - create role can combine users. For more information about roles, refer to changing user roles.

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  1. Go to profiles and select managers.

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  2. Click edit for one of the managers.

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  3. Click the down arrow beside actions, then choose combine users.

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    The combine user accounts screen appears.

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    Here, you can see the details of the primary user, that you are going to login as.

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Note: The primary selected user retains their login details, while the secondary accounts lose their original login details and are managed through the primary account. The primary user logs in with their original credentials and can switch between the combined accounts using a gateway login.

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  1. At this point, you can remove any users that you have added by mistake, you would not be allowed to remove users after successful submission.

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  2. After you have selected as many secondary accounts as you want, then you can click submit.
    A success message appears confirming that users have been combined. An email is sent to all the combined users.
    For the combined user, account status is displayed as secondary. Secondary account status implies that these users login via a gateway.
    The original manager account, in this case, has been replaced by a gateway. Now both the users will login via the gateway.

Related information

Logging in using the gateway

Managing the gateway