How to contact RSM support team       

Opening times - Monday to Friday 09:00 - 17:30

(Except English public holidays)

Email - support.in-time@rsmuk.com  

Useful links

RSM InTime knowledge base - http://documentation.in-time.co.uk

RSM pay & bill support - pbsupport.esl@rsm.com

Client portal - https://portal.es.rsmuk.com 

How to navigate around the knowledge base: 

The knowledge base is your first line of help. With various how to guides and a walk through of all the screens. You will be able to find everything here to help you with your day-to-day processing with InPay.

The question mark on every InPay page

When you are using InPay, you will see that every page has a question mark. Click on the question mark and you will be directed to the exact page on the knowledge base. 

There are 2 ways to navigate around the knowledge, go to help for screenshots and a walk through:

The search field at the top right-hand side of this screen, type in what you are looking for and a selection of pages with direct links will appear beneath the search.  

The sidebar menu to the left-hand side of this page. You can scroll through all the pages we have. Any pages with a > will open to show additional pages within that group. We have also provided helpful content lists within header pages, with links to each page.

What's new in the knowledge base?

Latest release notes found here - InPay V10.1 Release Notes

• All release notes can be found here: Release Notes

Recently updated pages

You can now use Multifactor for InPay and payslip portal

We have added further export tables allowing greater access to your data. These extracts cover: 

• • • • • Employee work schedule
        • Occupational sick pay schemes
        • Occupational absence
        • Company nominal mask

Are you using Nest pensions?

InPay can connect via API to Nest providing a two-way stream of data. Go to pension process for further details.