RSM admin users can set up MFA for individual users for a client they are associated with. You can also set up MFA at a client level, so all users associated with the client will use MFA. You will also be able to reset authentication for individual users.

To apply MFA to your own account, please go to multi-factor authentication (RSM users).

Individual user set up

Setting MFA against a client for all associated users

Resetting MFA user login

Individual user set up

In the top menu bar, go to admin - users. Search for the user you want to apply this to and go into their record. You will see a section called authentication. Using the dropdown for authentication type, select time-based one-time password, scroll down, and click save.

Setting MFA against a client for all associated users

You can set MFA at client level; this means all users associated with the client will use MFA. In the top menu bar, go to admin - clients. Search for the client you require and go into their record.

In the settings section you will have the dropdown field called override authentication type. Select time-based one-time password, scroll to the bottom of the screen, and click save.

Please note: Once you have applied this setting, users will not be able to login without having a mobile application authenticator. Please remind the client of this, and provide them with the link: multi-factor authentication for client users.

Resetting MFA user login

To reset a user's authentication, go to users from the admin menu. Within the user's profile in the authentication section, you will see reset totp authentication. Click this to reset. You will be asked if you are sure use wish to reset, click ok. The user will then follow: How do users login for the first time.

Back to the top

Browser not supported