InTime query - What browsers does InTime Support?
IMPORTANT - As of January 12th 2016, we will no longer support Microsoft Internet Explorer 7.0 (IE7) or 8.0 (IE8).
Microsoft has announced that they will end support for IE7 and IE8 in January 12th 2016.
Bugs or performance issues that appear only when using IE7 and IE8 will not be investigated or fixed by InTime after this date.
Supported Browsers from January 2016:
...
Will Changing the Rates on a Placement affect Existing Timesheets?
When a timesheet is submitted a copy of the rates at that point in time is taken. If you change the rate on the placement this will have no effect on any submitted timesheet. If you need to update the rates on a timesheet that has been submitted you will need to follow the reversion processes.
Can a Timesheet be Altered After Approval?
Once a timesheet has been approved the system will prevent any changes to the values on that timesheet except for in the scenarios listed below. Any changes are recorded in the audit history of that timesheet.
- Use of the Timesheet Adjustment Wizard. This can be used to correct rates where the wrong rate has been applied. This feature can be used by Administrators only.
- The Timesheet Importer can be used to add additional shifts to timesheets for clients who have this feature enabled. This feature can only be used by Administrators or Consultants who have the bulk entry role enabled.
- Clients with the Advanced Invoicing Module have access to the Adjust Shifts function. This feature is only available to Administrators and Consultants with the Adjust Shifts role. This allows existing shifts to be split, usually so that different purchase orders can be applied subsequently for different hours in the day.
Outside of these methods, the timesheet must be reverted. The process of reversion marks the existing timesheet as deleted and creates a new copy of the timesheet for onward processing.
Does RSM InTime Support 2FA
Meaning "Two Factor Authentication". This is where you login with your username/password plus another method; usually a unique code sent by text message to your mobile.
This isn't something that is currently supported by RSM InTime.
RSM InTime query - The bills/invoices I receive from RSM for my RSM InTime system - how is timesheet usage calculated?
whether or not the timesheets carry pay or charge, reverted or resubmitted – our clients timesheet usage charge detailed on the RSM invoice is calculated by any timesheets ‘created’ in that month..
RSM InTime query - When do emails go out from RSM InTime?
Entry reminder emails are sent weekly - Monday 2.45 am
Time sheet Approval emails are sent weekly - Monday 11 am
(This includes email approval)
Placement End notification email - configurable 'X' days before the placement end (default is 14 days) at 3 am
Client Portal - What is the URL for the client Portal?
RSM InTime query - when running an invoice search on a worker and click into the invoice, clicking backspace loses the search
It is recommended that you right click on the results and open in new tab to retain your existing search screen
RSM InTime query - What browsers does RSM InTime Support?
Supported Browsers from January 2017 are:
- Microsoft® Internet Explorer® 11
- Microsoft Edge
- Mozilla® Firefox®, most recent stable version
- Google Chrome™, most recent stable version
RSM InTime query - How to Change Invoice Consolidation?
Please log in as an admin and navigate to the profiles tab.
Here please select either Client, Worker or Provider (depending on who's consolidation you wish to edit - all follow the same structure)
For example, choose Client, this takes you to the filer screen, please search for the Client in question then click on the record.
Please now click on Edit in the top right hand corner and scroll to the very bottom of the page, here you can see what Consolidation is Available and which has been Selected. The bottom record showing on the select list is how the invoice will be consolidated
Example Timesheet/Expense will show each record on a separate line, Worker will show one line per worker.
Grouping follows the same scenario. Sheet rate is usually used here.
RSM InTime query - How do we delete a worker record that has been entered in error?
Answer - workers cannot be deleted, the process should be to close the RSM InTime placement (see maintaining placements /wiki/spaces/ds/pages/51871937 section) and disable the user from logging in under their roles tab.
RSM InTime query - HMRC Intermediary Reporting - what is the definition of the start and end dates?
Answer - please see http://www.hmrc.gov.uk/manuals/esmmanual/esm2160.htm
InTme RSM InTime query - Can you change/configure the RSM InTime session timeout limit?
Answer - Unfortunately this setting cannot be changed - the session timeout limit (20minutes) exists in the core application across our entire client base, predominantly as a security precaution - this mirrors most web based application functionality.
Note: As of RSM InTime revision 35839 you will now be prompted with a popup, displayed after 15 mins of non activity, asking if you want to stay logged in or logout. After 20 mins, you're auto logged out. as per screen shot below:
RSM InTime query - How do i I clear my Cache & Cookies
Answer -
Clear cache processes for all browsers:-
...
Clear Google Chrome Cookies and Cache process
- Go to "Customise and Control Google Chrome" at top right of browser window to the right of the address bar. Select Settings
- Click "Show Advance Setting" at the bottom
- Under the "Privacy" section, select "Clear browsing data"
- By where it says"Obliterate the following items from:" select "the beginning of time"
- Check "Empty the cache" and "Delete cookies and other site and plug-in data" ONLY
- Click "Clear Browsing data"
RSM InTime query - How do i I correct a timesheet?
Answer -
...
RSM InTime query - Can i I delete a placement?
Answer - Unfortunately we cannot delete placements. The suggested process is:-
- Ensure there are no timesheets on this placement by going to Timesheets->Search, select the ID/Ref Ranges tab and put the current placement reference in the "From" and "To" fields for Placement Ref Range. If there are any returned you should not proceed with this process until you have deleted the timesheets found.
- Find the placement on the Profiles->Placement using the placement filters and ensure the "Status (Date filters will override this)" field to ALL.
...
RSM InTime query - Can i I delete a Client?
Answer - Unfortunately we cannot delete clients. The suggested process is:-
- Ensure the client is not connecting to any placements by finding the placement on the Profiles->Placement using the placement filters, ensuring the "Status (Date filters will overide this)" field to ALL. If any are returned you should not continue with this process.
- Change the Ref. Code, name and any other fields you wish that will help you to not confusing this record with any required ones.
- Click on any manager records on the client, click on each, click the roles tab and untick the "User is allowed to log in" this will mean the record cannot logged in on and confuse the worker.
RSM InTime query - Can i I delete a Manager?
Answer - Unfortunately we cannot delete managers. The suggested process is:-
- Ensure the manager is not connecting to any placements by finding the placement on the Profiles->Placement using the placement filters, ensuring the "Status (Date filters will overide this)" field to ALL. If there are any returned you should not continue with this process.
- Change the Ref Code, firstname, lastname and any other fields you wish that will help you to not confusing this record with any other manager records.
- Click on the record you want to remove, click the roles tab and untick the "User is allowed to log in" this will disable the account and mean the worker cannot logged in using the incorrect record.
RSM InTime query - Can I delete a Worker?
Answer - Unfortunately we cannot delete workers. The suggested process is:-
- Ensure the worker is not connecting to any placements by finding the placement on the Profiles->Placement using the placement filters, ensuring the "Status (Date filters will overide this)" field to ALL. If there are some returned you should not continue with this process.
- Change the Ref Code, firstname, lastname and any other fields you wish that will help you to not confusing this record with any other worker records.
- Click on the record you want to remove, click the roles tab and untick the "User is allowed to log in" this will disable the account and mean the worker cannot logged in using the incorrect record.
RSM InTime query - How can I change the supplier Invoice uploaded to an advice note?
Answer - If the supplier invoice has not been accepted it is possible to upload a new one which will overwrite the existing document
If the supplier invoice has been accepted you will need to credit and write off the existing advice note and raise a new one - uploadingthe new supplier invoice to the new advice note
Implementation query - What is an SSL certificate?
Answer - Please see SSL Certificate page
Billing query - I have been charged an 'uplift' on our monthly RSM InTime invoice - what is this?
Answer - The retail price index (RPI) % annual uplift or Consumer Price Index (CPI) % is built into our client contracts and is due after the 1st year of the contract (contract effective date (Details contained in either Schedule 3 or section 5.2 of the contractclient contracts).
Billing query - How can i I pay my monthly RSM InTime invoice?
Answer -
Detailed towards the bottom of the client invoices
Company Registration Number | 06463594 |
VAT Registration Number | 890 9655 70 |
METHODS OF PAYMENT
Apart from the obvious method of payment by cheque, there are other options which can be offered to RSM clients.
DIRECT DEBIT MANDATE
We can set up a direct debit ensuring you conform to the agreed terms - please find a bank mandate to sign and return - RSM Direct Debit Mandate.pdf.
CREDIT CARD PAYMENTS
Credit Card Payments are ONLY processed by the Crawley Credit Control department. Please call 01293 843131 or fax details down 01293 591844numbers detailed above.
Please note we DO NOT accept American Express.
...
If your wish to arrange for payment of our bills by credit transfers, details of our National bank account at Coutts (below) and notify Barbara Edwards in NFO Crawley on 01293 591840Credit Control on the details above.
COUTTS & CO
St Martins Branch
...
WC2R 0QS
Sort Code: 18-00-02
Account No: 00625906
Swift/BIC COUTGB22
IABN IBAN GB36COUT18000200625906
The Bill and Client ID number MUST BE quoted on the Bank's advice note.
...
Receipts will be allocated against the oldest outstanding fees, unless otherwise instructed and tax invoices will be sent out the following day showing the date of the receipts as the VAT point
Can I override the primary email address on a sales invoice?
You override the primary email address set against the placement communications tab, as long as the invoice hasn’t been generated. Tick the ‘override default sales invoice contact’ and change the email address.