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There has recently been a change to your InTime system regarding password management.  Some Administrators and Consultants have previously had access to the Get Passwords menu.  This has now been replaced with the ability to impersonate the user (see screenshot below).  Providing you have the Get Passwords role, when viewing a worker/manager you will see a Switch To User action in the top corner of the user details page as shown below.

 

 

 

When you click on this link you will be logged in as if you were that particular user.  You will notice that the menu bar now contains an entry Exit User.  When you click this you will be returned to your original login

 

FAQ's

Question - How do administrators login as a manager and authorize timesheets or expenses on their behalf?

Answer - You can no longer retrieve user passwords as enhanced password security has been applied to InTime. You can now impersonate the manager using the 'Switch To User' feature and are then able to approve timesheets or expenses on their behalf.

Note: If it is the normal process for administrators to do the approvals on a placement, an approval route that includes Administrators should be selected for the placement.

Question - How do I login if I have forgotten my password?

Answer - On the InTime login screen there is a "Forgotten Password?" link. Click on this, enter your Username and the Email address registered with your InTime account and click Submit. This will send an email to this account with a link that will allow you to reset your password.

Question - How do Administrators retrieve the password for a user that has forgotten it?

Answer - Advise the user to use the forgotten password link as above. 

UPDATE 9th January 2016

Question - How do Administrators retrieve the password for a user that has forgotten it when email communications are disabled?

Answer - Administrators should impersonate the user, go to My Details -> Personal Details -> Change Password. Enter an appropriate password and click Save. The administrator should then communicate the new password to the user and advise them to change it a new password the first time they login.

 

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