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InTime query - What browsers does InTime Support?
IMPORTANT - As of January 12th 2016, we will no longer support Microsoft Internet Explorer 7.0 (IE7) or 8.0 (IE8).
Microsoft has announced that they will end support for IE7 and IE8 in January 12th 2016.
Bugs or performance issues that appear only when using IE7 and IE8 will not be investigated or fixed by InTime after this date.
Supported Browsers from January 20162017 are:
- Microsoft® Internet Explorer® versions 9, 10 & 11
- Microsoft Edge
- Mozilla® Firefox®, most recent stable version
- Google Chrome™, most recent stable version
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Answer - workers cannot be deleted, the process should be to close the InTime placement (see maintaining placements /wiki/spaces/ds/pages/51871937 section) and disable the user from logging in under their roles tab.
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Answer - please see http://www.hmrc.gov.uk/manuals/esmmanual/esm2160.htm
InTme query - Can you change/configure the InTime session timeout limit?
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Clear Google Chrome Cookies and Cache process
- Go to "Customise and Control Google Chrome" at top right of browser window to the right of the address bar. Select Settings
- Click "Show Advance Setting" at the bottom
- Under the "Privacy" section, select "Clear browsing data"
- By where it says"Obliterate the following items from:" select "the beginning of time"
- Check "Empty the cache" and "Delete cookies and other site and plug-in data" ONLY
- Click "Clear Browsing data"
InTime query - How do i correct a timesheet?
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InTime query - Can i delete a Client?
Answer - Unfortunately we cannot delete clients. The suggested process is:-
- Ensure the client is not connecting to any placements by finding the placement on the Profiles->Placement using the placement filters, ensuring the "Status (Date filters will overide this)" field to ALL. If any are returned you should not continue with this process.
- Change the Ref. Code, name and any other fields you wish that will help you to not confusing this record with any required ones.
- Click on any manager records on the client, click on each, click the roles tab and untick the "User is allowed to log in" this will mean the record cannot logged in on and confuse the worker.
InTime query - Can i delete a Manager?
Answer - Unfortunately we cannot delete managers. The suggested process is:-
- Ensure the manager is not connecting to any placements by finding the placement on the Profiles->Placement using the placement filters, ensuring the "Status (Date filters will overide this)" field to ALL. If there are any returned you should not continue with this process.
- Change the Ref Code, firstname, lastname and any other fields you wish that will help you to not confusing this record with any other manager records.
- Click on the record you want to remove, click the roles tab and untick the "User is allowed to log in" this will disable the account and mean the worker cannot logged in using the incorrect record.
InTime query - Can I delete a Worker?
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Answer - Please see SSL Certificate page
Billing query - I have been charged an 'uplift' on our monthly InTime invoice - what is this?
Answer - The retail price index (RPI) % annual uplift or Consumer Price Index (CPI) % is built into our client contracts and is due after the 1st year of the contract effective date (Details contained in either Schedule 3 or section 5.2 of the client contracts).
Billing query - How can i pay my monthly InTime invoice?
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Detailed towards the bottom of the client invoices
Company Registration Number | 06463594 |
VAT Registration Number | 890 9655 70 |
METHODS OF PAYMENT
Apart from the obvious method of payment by cheque, there are other options which can be offered to RSM clients.
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You override the primary email address set against the placement communications tab, as long as the invoice hasn’t been generated. Tick the ‘override default sales invoice contact’ and change the email address.