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To access the Message Centre select Message Centre from the Utilities menu.
Searching and
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Filtering Messages
Message chains are shown in the list on the left-hand side of the page. You can filter to a specific service or status, show only messages for a specific date range or search the message content and details for particular keywords.
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When you select a message in the list on the left the message details and history are displayed in the pane on the right of the page.
Replying to a
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Message
To reply to a message use the form below the message history. Some basic formatting options are available to format your reply. A signature is added by default, made up of your name, email address and any contact details you have entered in the Account Settings page. You can also create a custom message signature in Account Settings to be used instead.
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Once you have entered your reply, click on the SEND button. Your RSM contacts will be notified by email that you have replied to the message.
Creating a
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New Message
To create a new message click on the NEW MESSAGE button at the top right of the Message Centre page. The New Message form is displayed.
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