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To access the Message Centre select Message Centre from the Utilities menu.
Creating a new message
Searching and filtering messages
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When you select a message in the list on the left the message details and history are displayed in the pane on the right of the page.
Replying to a message
To reply to a message use the form below the message history. Some basic formatting options are available to format your reply. A signature is added by default, made up of your name, email address and any contact details you have entered in the Account Settings page. You can also create a custom message signature in Account Settings to be used instead.
Select a new status for the message chain. By default this will be set to 'With RSM'. This indicates that you expect your RSM contacts to action something or reply to your enquiry.
Once you have entered your reply, click on the SEND button. Your RSM contacts will be notified by email that you have replied to the message.
Creating a new message
To create a new message click on the NEW MESSAGE button at the top right of the Message Centre page. The New Message form is displayed.
First, select the service the message relates to. If you only have access to one service this will be selected by default.
Once you have selected the service, the periods and message types appropriate for that service will be displayed in the lists. Select the period and message type that are relevant for your message.
Next, enter a subject for your message. The subject will be displayed in the message list to identify this message chain.
Finally, enter the details of you query in the Message field. Some basic formatting options are available to format your message. A signature is added by default, made up of your name, email address and any contact details you have entered in the Account Settings page. You can also create a custom message signature in Account Settings to be used instead.
When you have entered all the details click on the CREATE NEW MESSAGE button. You will be returned to main Message Centre page with your new message selected. Your RSM contacts will be notified by email that you have added a new message.