Agencies who have a front-office system would typically apply changes to a contractor's details through the front-office system. These changes would then be sent to RSM InTime to update RSM InTime with the same data.
RSM InTime can be configured so that a contractor can request that a change is made to their details rather than applying the change directly to the contractor's record. The request is held in a holding area and is not applied to that contractor's profile until it is accepted or rejected. A contractor cannot change his/her details if there is an un-actioned request for that contractor.
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- Approve the changes. The update will now be made to the contractor's record. Remember that if you have a front-office system you should ensure that the change is made there too.
- Reject the changes. If you reject a change then you will be asked for a reason. The contractor will see a notification when he next logs in to RSM InTime. This will notify them that their change has been rejected along with the reason.
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If you wish to have this feature enabled on your RSM InTime agency then please contact support and request them to enable it.
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