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The submission status will be updated as the file is processed. Click the Messages button for more information.
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- Not transmitted - Click the send Send button to send
- Initialising - Preparing to send
- Processing - Being processed by the HMRC
- ERROR - Submission failed, click the View Error button to review
- Transmitted - Success, file was sent and accepted by the HMRC. HMRC will usually send an email notification.
- Waiting - HMRC is processing the file but has been very slow to respond. Contact the HMRC if the status doesn't does not change in 20 minutes.
- Stopped - HMRC is processing the file but has not responded.
- The status won't change in InPay after this, the file may still be accepted, await an email from the HMRC of success or contact the HMRC. You can also login to the HMRC and check Annual Statements, this will show what information they have received, what liabilities are due, and the payments that have been made. If there isn’t a record for the pay period, or if it is showing as “zero”, then you know it hasn’t reached them.
- EPS submissions can be resubmitted regardless of whether they've been received by the HMRC. All other submissions should only be resubmitted if the data has not been received by the HMRC.
- The status won't change in InPay after this, the file may still be accepted, await an email from the HMRC of success or contact the HMRC. You can also login to the HMRC and check Annual Statements, this will show what information they have received, what liabilities are due, and the payments that have been made. If there isn’t a record for the pay period, or if it is showing as “zero”, then you know it hasn’t reached them.