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Please note, the RSM support desk service is offered to the RSM InTime Licencee ('Client') only - typically; primary and support contacts as well as system 'Administrators'.
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Support Contact details
Email: Support@in-time.co.uk support.in-time@rsmuk.com
Telephone: 01473 632820 (option 4)
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To check the current status of RSM InTime, please see here: RSM InTime Status Page
In case of support escalation please contact the Support Team Leader, Melanie Beighton, Rui Marques by email at Melanierui.Beighton@rsmukmarquesdesa@rsmuk.com or by phone at 01473 632 844820 option 4.
Submitting a Support Case
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- The help desk, in consultation with the Licensee, will analyse and prioritise all calls using the priority definitions listed below:
- Priority 1 (High)
A critical fault that requires a fix to allow continued use of the Softwaresoftware. A Priority 1 fault will take precedence over other non-system-critical faults. The problem will be addressed and resolved as quickly as possible in accordance with the Resolution Target Time below.
- Priority 1 (High)
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- Priority 1 (High). Fixed within 1 Business Daybusiness day
- Priority 2 (Medium). Fixed within 3 Business Daysbusiness days
- Priority 3 (Low). Fixed within 20 Business Daysbusiness days