Individual users can apply MFA themselves, within their settings. This can also been applied to all client portal users within your company. If you wish to have this applied to all users please speak to your payroll executive. If you have this applied as a mandatory setting please make sure that all users have a mobile application authenticator ready for when they next login.
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What is MFA?
MFA is a two-step process. You will log in to the client portal as normal, and then required to enter a one-time password. This password is generated by a mobile application authenticator. These can be downloaded via app stores, the most common ones are google authenticator and microsoft authenticator. When you go into your app, you will be given a one-time password (which is time sensitive) to enter into on the client portal login screen. This adds an additional layer of security to your data and login details, based on a password that only you know, and a one-time password on a device that only you have.
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Within the client portal, click on your name and go to settings. Within settings, click the dropdown authentication, select the option time-based one-time password. Scroll down and click save. This will now be active when you next log in to the portal.
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If you lose or change your mobile device, or have had to reinstall the authenticator application, you may need to have your MFA reset for the client portal. Please speak to your payroll representative, to reset this for you. Once reset, you will follow the steps as above as a first-time user.
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