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- Authentication Method. If you do not select an option then it will default to Plain
- Plain (please note: Plain will not work with office 365 or gmail accounts.)
- OAuth 2.0 (For OAuth, please also follow the guidance here in addition: OAuth2 Authentication for Google WorkSpace and Office 365)
- Email Server e.g. imap.gmail.com or outlook.office365.com
- Protocol - imap or imaps. IMAPS is preferred.
- Port - 143 for imap OR 993 for imaps
- SSL Required - No for imap OR Yes for imaps
- Email address: e.g. approval@gmail.com
- Username: approval@gmail.com
- Password:
- Authentication Method. If you do not select an option then it will default to Plain
- Issues connecting
- Check that IMAP is configured on your email server
- Try logging in directly to the account using the credentials
- Has the password expired or does it need resetting on first use?
- If there are still issues then contact the RSM InTime support team and ask if they can disable plain authentication. This is a back end configuration change that only the support team can make.
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You will need to click on the link to re-enable the connection and the email approvals that were waiting to be processed will now been actioned. In order for RSM InTime to process these, the approval emails need to be in the Inbox of this mailbox, and they need to be Unread. If you have accessed the mailbox directly, please ensure any emails that you want RSM InTime to process are in the correct state.
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