...
- Authentication Method. If you do not select an option then it will default to Plain
- Plain (please note: Plain will not work with office 365 or gmail accounts.)
- OAuth 2.0 (For OAuth, please also follow the guidance here in addition: OAuth2 Authentication for Google WorkSpace and Office 365)
- Email Server e.g. imap.gmail.com or outlook.office365.com
- Protocol - imap or imaps. IMAPS is preferred.
- Port - 143 for imap OR 993 for imaps
- SSL Required - No for imap OR Yes for imaps
- Email address: e.g. approval@gmail.com
- Username: approval@gmail.com
- Password:
- Authentication Method. If you do not select an option then it will default to Plain
- Issues connecting
- Check that IMAP is configured on your email server
- Try logging in directly to the account using the credentials
- Has the password expired or does it need resetting on first use?
- If there are still issues then contact the RSM InTime support team and ask if they can disable plain authentication. This is a back end configuration change that only the support team can make.
...