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An IMAP Email account must be set up to receive the email responses, which we can connect to from InTIME. The details can be entered into InTime by clicking on Configuration .PNG?version=1&modificationDate=1566990091000&cacheVersion=1&api=v2&width=20){kind=small}
> System > Email Server Settings. The following configuration information is required for connection to the IMAP enabled email account.
- Authentication Method. If you do not select an option then it will default to Plain
- Plain
- OAuth 2.0
- Email Server e.g. imap.gmail.com or outlook.office365.com
- Protocol - imap or imaps. IMAPS is preferred.
- Port - 143 for imap OR 993 for imaps
- SSL Required - No for imap OR Yes for imaps
- Email address: e.g. approval@gmail.com
- Username: approval@gmail.com
- Password:
- Authentication Method. If you do not select an option then it will default to Plain
- Issues connecting
- Check that IMAP is configured on your email server
- Try logging in directly to the account using the credentials
- Has the password expired or does it need resetting on first use?
- If there are still issues then contact the InTime support team and ask if they can disable plain authentication. This is a back end configuration change that only the support team can make.
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