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Email approval is enabled or disabled for the agency via system configuration. The default setting can be overridden on each placement by going into the Timesheet and/or the Expenses tab and using the Email Approval box. You will see it is greyed out if you have Use Default ticked, however, if you untick this box you will be able to choose between Yes or No.
Email configuration
Email Approvers must have their Reminder Format set to HTML Email.
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- Email Server e.g. imap.gmail.com or outlook.office365.com
- Protocol - imap or imaps. IMAPS is preferred.
- Port - 143 for imap OR 993 for imaps
- SSL Required - No for imap OR Yes for imaps
- Email address: e.g. approval@gmail.com
- Username: approval@gmail.com
- Password:
- Issues connecting
- Check that IMAP is configured on your email server
- Try logging in directly to the account using the credentials
- Has the password expired or does it need resetting on first use?
- If there are still issues then contact the InTime support team and ask if they can disable plain authentication. This is a back end configuration change that only the support team can make.
InTIME is an external system that needs to connect to your desired email server. If connections externally are IP restricted, our IP address is 46.236.31.126
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