You will shortly notice There has recently been a change to your InTime system regarding password management. Some Administrators and Consultants have previously had access to the Get Passwords menu. This has now been replaced with the ability impersonate the user (see screenshot below). Providing you have the Get Passwords role, when viewing a worker/manager you will see a Switch To User action in the top corner of the worker user details page as shown below
When When you click on this link you will be logged in as if you were that particular user. You will notice that the menu bar now contains an entry Exit User. When you click this you will be returned to your original login
FAQ's
Question - How do administrators login as a manager and authorize timesheets or expenses on their behalf?
Answer - You can no longer retrieve manager user passwords as enhanced password security has been applied to InTime.
If you are wanting to switch to a manager to approve timesheets where a password is required to authorise, admins can no longer retrieve.
The process should be as follows:
If an Admin needs to approve a timesheet on behalf of a manager they should change the approval route on the Placement to be an 'Administrator approval' type route or 'Auto Approval' then resubmit the timesheet. Then an admin can approve the timesheet. If the manager does normally do the authorisation you should then change the approval route back to what it was previously.
If it is normal process for admins You can now impersonate the manager using the 'Switch To User' feature and are then able to approve timesheets or expenses on their behalf.
Note: If it is the normal process for administrators to do the approvals on a placement, an 'Admin approval ' route that includes Administrators should be selected anyway.If for some reason it is essential that the password for an account is acquired it can be reset.
You will need to change the email address of the account in question to one that you have access to and get the username.
Then click on the 'Forgotten password' link on the login page and submit the form.
A link is then sent allowing you to reset the password to a new value.
The above process will mean the audit trail will be accurate.
UPDATE 8th January 2016 - If you have switched to a manager or consultant to approve timesheets or expenses on their behalf a password is not required at the authorisation stagethe placement.
Question - How do I login if I have forgotten my password?
Answer - On the InTime login screen there is a "Forgotten Password?" link. Click on this, enter your Username and the Email address registered with your InTime account and click Submit. This will send an email to this account with a link that will allow you to reset your password.
Question - How do Administrators retrieve the password for a user that has forgotten it?
Answer - Advise the user to use the forgotten password link as above.
UPDATE 9th January 2016
Question - How do Administrators retrieve the password for a user that has forgotten it when email communications are disabled?
Answer - Administrators should impersonate the user, go to My Details -> Personal Details -> Change Password. Enter an appropriate password and click Save. The administrator should then communicate the new password to the user and advise them to change it a new password the first time they login.