As an RSM admin user, you will have the ability to apply MFA to a client, this means that all users within that client will be required to use MFA. You will also be able to reset MFA for all users. To apply MFA to your own account, please go to multi-factor authentication (RSM users)
How to set up client MFA & reset MFA - RSM admins only
RSM admin users will be able to:
Set up MFA for individual users for a client they are associated with.
Set up MFA at a client level, forcing all users at the client to use MFA.
Reset authentication for individual users.
Individual user set up
In the top menu bar, go to admin - users. Search for the user you want to apply this to and go into their record. You will see a section called authentication. Using the dropdown for authentication type, select time-based one-time password.
Setting MFA against a client for all associated users
If you wish to set this at client level, so all users associated with the client will use MFA. In the top menu bar, go to admin - clients. Search for the client you require and go into their record.
In the settings section you will have the dropdown field called override authentication type. Select time-based one-time password.
Resetting MFA user login
To reset a user's authentication, go to users from the admin menu. Within the user's profile in the authentication section, you will see reset totp authentication. Click this to reset. You will be asked if you are sure use wish to reset, click ok. The user will then follow - How does the user login for the first time - steps as above.
