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The new status field by default will be set to with RSM, indicating that you expect your RSM contact to action or reply to your enquiry. If, you are simply updating your RSM contact and the action is still with you, select the dropdown option of with client.
How to select a recipientrecipient
The recipient will default to the last person who sent you a message, if the recipient has an out of office on, this will appear in brackets before their name.
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If the original message was marked as confidential, you will not be able to change the recipient in any messages within that trail. Should you wish to send the details to another user you will need to start a new message.
Click send & reopen.
You will be asked if you wish to reopen this message, click ok. This will change the status of the message to open and with RSM. You will now see this message within your open status message searched.
