We are pleased to confirm the upcoming release for RSM's Client Portal. This will be available to you on Monday 6th February 2023.
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We always value feedback, so please let your RSM contact know if you wish to discuss anything further.
All previous release notes can be found here: Client Portal release notes.
Key highlight: Multi-factor authentication
We have introduced multi-factor authentication for the client portal which will be available for all users. Using MFA gives enhanced security for a users' account. Clients can chose to set this up for all users within their company or only for individuals users. Speak to your payroll executive about activating this for you.
New features: Anchor Back to the top Back to the top
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Multi-factor authentication - all users
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If you lose or change your mobile device, or have had to reinstall the authenticator application, you may need to have your MFA reset for the client portal. Please speak to your payroll representative. Once reset, you will follow the steps as above as a first time user.
How to set up & reset MFA - RSM admin users only Anchor Multifactor admin only Multifactor admin only
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This can only be done by RSM admin users. To reset a user's authentication, go to users from the admin menu. Within the user's profile in the authentication section you will see reset totp authentication. Click this to reset. You will be asked if you are sure use wish to reset, click ok. The user will then follow -How does the user login for the first time - steps as above.
